top of page

Program Coordinator


Implements activities of the Mentorship to Resilience Program to assure the implementation of a high quality program that meets all applicable requirements and contract goals.  


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


Coordinates program activities of the Mentorship to Resilience Program In accordance with contractual requirement


Assures that all aspects of the program's contractual requirements are met, including but not limited to the followings:

  • Maintains accurate and complete documentation for program participant tracking, reporting, milestone achievement, and billing purposes. Submits accurate billing on a monthly basis by the prescribed deadlines.

  • Coordinate activities so programs meet milestone achievement goals to ensure sustainability of the program.

  • Develops and reviews training curriculum regularly to make sure training programs are competitive and current.

  • Develops external relationships through business engagement and collaborating with other community resources.

  • Provides guidance to mentors monthly to ensure support is provided. 

Meets with mentors individually or in groups as planned or on an as needed basis, and in emergencies.  


Reviews all client case records, activities, and goals on a regular basis to ensure quality of service and implementation of plans are met.  Trains new mentors in  areas such as agency policy, department procedures, and agency or government regulations.


Provides in-service training for mentors  in areas such as new policies, procedures, and regulations. Conducts and/or facilitates mentor development programs.


Participates in developing and implementing agency policies. Analyzes program performance and makes recommendations for program improvements to supervisors.


Represents agency in community, interagency activities and with funding sources.  Develops and maintains partnerships with community agencies to facilitate the  coordination and provision of services to assist clients with their employment and training goals.


Prepares and completes internal and external reports as required by the agency and/or funders. Verifies that data is correct and submits to supervisors in a timely manner.


Ability to deal effectively with difficult and on occasion, irate individuals. Demonstrates ability to deescalate individuals with tact and understanding.


Monitors budget to stay within program and operational guidelines.


Provides experienced and competent leadership in carrying out the policies and procedures of the agency and the program through interagency and interoffice teamwork. Ensures supervisor is briefed and advised of program issues and concerns. 


Works on projects or tasks assigned by supervisor for the improvement and enhancement of

program quality and outcomes.


Communicates professionally with supervisors, program participants, State reps, and other stakeholders involved in service provision.  Develops positive relationships and resolves any conflicts professionally and expeditiously.


Understands and supports implementation of concepts related to self-determination for consumers.


Conducts work in a safe and responsible manner, utilizing protective clothing and/or equipment when appropriate. Complies with all safety standards.


Responsible for awareness of and adherence to all company and safety policies and procedures.


Ensures that client confidentiality is maintained in accordance with contract, State, and Federal law including HIPAA.



Directly supervises Mentors and is responsible for the overall direction, coordination, and evaluation of designated programs. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, making recommendations for hire, and training employees; educating staff on contract goals of the programs; maintaining compliance with Equality HI’s policies and philosophy; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Bachelor's degree from accredited college preferred and two to four years of management experience, preferably at a community service organization, or equivalent combination of education and experience.  Proficiency in Microsoft Word, PowerPoint, Excel, and Outlook. Supervisory andor volunteer management experience preferred.  



Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.



Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.



Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.



Travel is required, must have a valid driver’s license and access to an insured vehicle.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, and sit.

The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job

include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.


Regular attendance and punctuality is a requirement of this position. A maximum of 18 hours a week is required on a flexible schedule.

bottom of page